How safe is your CRM data?

While you go through our Privacy Policy we thought we will clarify a few things that might be on your mind.

  1. We do not store your CRM data. Your CRM data is yours.
  2. When you access your CRM using Luru, we do so using your API keys with secure encrypted methods.

Privacy Policy

Last Updated: 28th March, 2023

At Luru, we value your privacy and are committed to safeguarding any information you share with us through our website,, including root domains and subdomains. By using or accessing Luru's platform, you acknowledge that you accept the practices and policies described in this Privacy Policy and consent to Luru collecting, using, and sharing your information as mentioned below. Please note that Luru's Services are subject to the Terms of Use, which incorporates this Privacy Policy. Any terms used in this Policy without being defined have  been defined in the Terms of Use.

Key Principles

  1. Luru collects personal information lawfully, fairly, and with your knowledge or consent when appropriate.
  2. We identify the reasons for collecting personal information before or during the collection process.
  3. We ensure personal data is accurate, complete, and up-to-date for its intended use.
  4. Luru protects personal information using reasonable security measures to prevent unauthorized access, disclosure, or misuse.
  5. We provide customers with information about our policies and practices related to personal information management.
  6. Luru retains personal information only for as long as necessary to fulfill its intended purposes.

Privacy Policy Scope

This Privacy Policy applies to Luru's treatment of personally identifiable information ("Personal Information") collected when you access or use our Services. It does not apply to the practices of companies we don't own or control or individuals we don't manage. We collect various types of Personal Information, as described below, and use it to personalize, provide, and improve our services, create user accounts and profiles, communicate with you, and analyze your usage of the Services. In some cases, we may share your Personal Information with third parties, as outlined below.

Changes to the Privacy Policy

As we work to improve our Services, our Privacy Policy may change. We'll notify you of any changes by posting a notice on our website, sending you an email, or through other means. If you continue using our Services after the updated Privacy Policy takes effect, you agree to the changes.

Information Collected by Luru

Information You Provide: We collect and store any information you knowingly submit to our platform, such as your name, email address, and third-party account credentials. By providing your third-party account credentials, you understand that some information from those accounts may be transmitted to your Luru account and be subject to this Privacy Policy. Certain information is required to register with Luru or use some of our features.

Information Collected Automatically: When you interact with our Services, we automatically receive and record information from your browser or device, including your IP address, device ID, cookie information, and the page or feature you requested. We use this data to customize content for you and improve our Services.

Sharing Personal Information

Luru does not rent or sell your Personal Information to anyone.

We use other platforms, for eg: Google Analytics for aggregate analysis, Stripe for payments etc as described below:

  1. Anonymized Information: We may anonymize your Personal Information and share it with our partners for aggregate usage analysis.
  2. Agents: We may share your information with other companies and individuals performing tasks on our behalf, such as payment processing.
  3. Business Transfers: In case of a business transfer or change of control, your Personal Information may be among the transferred or acquired assets.
  4. Protection of Luru and Others: We may access, read, preserve, and disclose information as necessary to comply with the law, enforce our Terms of Use, or protect the rights, property, or safety of Luru, our employees, users, or others.

Accessing and Updating Personal Information

You can access, edit, or delete some of the information you provided to Luru, including your name, password, email address, and personal photograph. If you have questions about viewing or updating your information, please contact us at

Your Choices

You can choose not to disclose information to Luru, but some information is needed to register or use certain features. You can update or delete your information as described above, and you can request account deletion by emailing We may still use aggregated data derived from your Personal Information even after you update or delete it, but in a way that it is not personally identifiable

Questions About This Policy

If you have any questions or concerns about our privacy policies, please send a detailed message to, and we will try to resolve your concerns.

Children's Privacy

Our Services are not directed to individuals under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information from our files. If you are aware of any Personal Information we may have collected from children under the age of 13, please contact us at

International Users

If you are using our Services from outside the United States, please be aware that your Personal Information may be transferred to, stored, and processed in the United States, where our servers and central database are located. By using our Services, you acknowledge and consent to the transfer of your Personal Information to the United States.

Data Retention

We will retain your Personal Information for as long as your account is active or as needed to provide you with our Services. We may also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In some cases, we may retain non-personally identifiable information indefinitely for analytics purposes.

Opting Out of Communications

You may opt out of receiving promotional emails from Luru by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Your Privacy Rights

Depending on your country or state, you may have additional privacy rights. These rights may include the right to access, correct, or delete your Personal Information, as well as the right to opt out of the sale of your Personal Information. To exercise these rights, please contact us at

Changes to This Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. We will notify you of any changes by posting the updated Privacy Policy on our website or through other means. Your continued use of our Services after the changes take effect constitutes your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, comments, or concerns about our Privacy Policy, please contact us at

Using Salesforce or HubSpot?

Insure your CRM investments today.
Try for freeTalk to us