No number or metric can measure happiness, but one of the most visible impact of Luru was that the team became more connected and in-the-loop. There were more discussions around deals on Slack, more suggestions on improvements and overall, a positive vibe for the sales team.
Data hygiene increased by more than 2x. Increased hygiene was a factor of two things:
1. Quantity of updates increased: Viewing deal updates from right within Slack and the ability to update fields from right within Slack, meant that the number of updates per deal increased.
2. Quality of the updates improved: Sales reps were able to update fields without losing context (which used to happen when updates were bunched up at the end of the week).
Thanks to timely reminders right within Slack, the team could do more timely follow-ups w.r.t things like onboarding and renewal. This in turn lead to happier customers, less lead leakage and more revenues.